Returns & Refunds
UK Returns, Refunds & Cancellations
We endeavour to ensure that all of our customers are happy with both our products and our service.
Customers may return items and request a refund within 14 days of the date of the Sales Invoice. Please contact us on 01803 29 09 71 to arrange this.
If the goods are no longer required or have been incorrectly ordered by the customer then these may be returned within 14 days of the Sales Invoice date and a refund will be provided once the goods have been received, checked and confirmed to be complete and unused. The customer will be notified of and charged any applicable delivery costs and administration fees associated with the return of the goods prior to the goods being returned. Please note that if the customer has paid a shipping cost then regrettably this cannot be refunded.
If the customer wishes to return any damaged or faulty items or any items which have been delivered in error then they shall be entitled to a full refund once the items have been recovered and the case examined. Goods received damaged on delivery must be noted as such by the customer when signing for them otherwise no compensation will be provided by the 3rd party carriers.
If you wish to cancel an order please notify us as soon as possible. We reserve the right to charge a handling fee if the order has already been picked and packed by our warehouse staff. If the order has already been dispatched from our warehouse then the above returns and refund policies will apply. Where items have been ordered by us specifically for an individual customer (for example, where a product has been specifically sourced and purchased by us on behalf of a customer, where customer-branded goods are ordered or where a bespoke product is being manufactured for a customer) the extent to which an order may be cancelled and refunded will be case dependent to be reviewed by a member of senior staff. Customers will be held liable to pay for any costs already incurred for such orders.