Return to Help Index
|How do I create an account?|
|1) Click the "My Account" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".
|How do I edit my account information?|
|Click the "My Account" link at the top right hand side of our site to edit your account information.|
|How much is my shipping?|
|Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices based on your shipping address and the value (or weight if you are located outside of our standard UK mainland delivery zone) of your order.
We currently offer FREE next working day delivery on all orders placed by 1pm on a week day over £75 (net) in value to UK mainland addresses (excludes Scottish Highlands, Scottish Isles, Isle of Man, Isle Of Wight, Scilly Isles and Northern Ireland).
We can also offer shipping internationally. The price will depend on the number of boxes and weight of the order so please contact us at firstname.lastname@example.org for a shipping quote.
|I forgot my password.|
|Click the "My Account" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.|
|How do I return my product?|
|Please click here for more information on returning an item.|
|I received the wrong product.|
|If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product either by emailing email@example.com or by calling 01803 290971.|
|What is your return policy?|
|Please see our Returns Policy for complete details regarding return any items.|
|When will my order ship?|
|Please see each individual item page for more information on the availability of each item.
Subject to stock availability, orders received by 1pm on a week day will be dispatched the same afternoon. Orders received after 1pm will be dispatched the following working day. Please note that we require payment from all non-credit account holders prior to shipping any goods.
After placing your order, you may click the "My Account" link at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.