Delivery Policy

We offer delivery of our goods throughout the UK as well as internationally. For International Shipments please call us on 01803 29 09 71 or email sales@biogreengate.com to discuss your requirements.

UK Delivery Policy


Deliveries are made using either a 3rd party parcel courier or pallet delivery company depending on the order size and type.

Parcel consignments to be shipped to destinations in England, Wales and the majority of Scotland mainland over £75 (net of VAT) are delivered FREE of any delivery charge, otherwise a standard charge of £7.50 applies.

Orders placed by 1pm on a week day (excluding Bank Holidays) will be dispatched the same afternoon (subject to stock availability) on a next working day courier service. This applies to orders destined for the following postcodes:

AB10 TO AB36, AB39, AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CA, CB, CF, CH, CM, CO, CR, CT, CV, CW, DA, DD, DE, DG, DH, DL, DN, DT, DY, E, EC, EH1 TO EH55, EH99, EN, EX, FK1 TO FK18, FY, G, GL, GU, HA, HD, HG, HP, HR, HU, HX, IG, IP, KA1 TO KA26, KA29 & KA30, KT, KY, L, LA, LD. LE, LL, LN, LS, LU, M, ME, MK, ML, N, NE, NG, NN, NP, NR, NW, OL, OX, PA1 TO PA19, PE, PH1 TO PH14, PL, PO1 TO PO22, SA. PR, RG, RH, RM, S, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW, SY, TA, TD, TF, TN, TQ, TR, TS, TW, UB, W, WA, WC, WD, WF, WN, WR, WS, WV, YO

Deliveries to the Isle Of Wight will also be dispatched on a next working day service however, no free delivery option is available for this destination.

Orders destined for the Scottish Highlands and Islands will be dispatched on a 2-5 working day service and deliveries to Northern Ireland will be dispatched on a 3-5 working day service. FREE delivery is not available to these destinations and the shipping cost will be dependent on order weight and value and will be displayed at checkout.

We can also deliver to the Isle of Man and Isles of Scilly. Please contact us for delivery service options and pricing.

VAT applies to all delivery charges.

Our couriers do offer premium services such as Pre 9am, Pre 10:30am, Pre Noon and Saturday deliveries. Please call us on 01803 29 09 71 if you require one of these services.

Please Note: Although we carefully choose the courier and shipping companies that we work with we cannot and do not guarantee delivery timescales as these are outside of our control.

If you are not present when the delivery takes place and you request for your goods to be left in a specified safe place we will not be held responsible should the goods be found to be damaged or missing following delivery. In addition, it is the customer’s responsibility to check that the order delivered is in a complete and satisfactory state upon signing for the goods. If a delivery is signed for as complete or unchecked we will not be held responsible for replacing any items which are subsequently found to be missing. Similarly, goods that are received damaged must be noted as such by the customer when signing for them as no compensation will be provided by the 3rd party carriers otherwise.

Please refer to our Returns & Refunds Policy should you need to return an item.